Medion External hard disk Manuel d'instructions télécharger pdf (Page 13)

TROUBLESHOOTING

PROBLEM: Windows stops responding when I disconnect the external

hard drive.

ANSWER: This may occur because Windows is trying to access a file that

is on external hard drive. Make sure that none of the files on the disk are

open when you unplug the drive. Be sure to stop the drive before discon-

necting the power or adapter cable to prevent any data loss.

PROBLEM: Your computer might not recognise the external hard disk

drive.

ANSWER: Restart your computer.

PROBLEM: The hard drive does not seem to have as much storage ca-

pacity as I allocated.

ANSWER: Check that your operating system and file system support the

desired amount.

PROBLEM: ScanDisk reports an unrecoverable error.

ANSWER: The Scandisk program tests drives for errors. If ScanDisk

finds a problem and is unable to fix it, there may be a problem with the

hard disk

DO YOU REQUIRE ADDITIONAL SUPPORT?

If the suggestions in the previous section have not solved your problem,

please contact the hotline. We will try and help you over the telephone.

However, before you contact the MEDION Australia Help Desk, please

have the following information available:

- How is your computer configured?

- What additional peripherals do you use?

- What messages, if any, appear on your screen?

- What software were you using when the error occurred?

- What steps have you already undertaken to solve the problem?

- If you have already been given a customer number, please have this

available.

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Medion External hard disk Manuel d'instructions Page 13